Refund policy

Return & Refund Policy – Biofur

At Biofur, we care about your satisfaction and your pet’s safety. Please read our return and refund policy carefully before making a purchase.

 

Returns

• We accept returns within 1 day of receiving your order.
• Returned items must be:
  
• Unused
• Unopened
• In their original packaging
  
• For hygiene and safety reasons, used or opened products cannot be returned.

Non-Returnable Items

• Any product that has been opened or used
• Items damaged due to misuse or improper storage

 

Return Process

• To request a return, please contact us at info@biofur.shop within 1 day of delivery.
• Customers are responsible for return shipping costs.
• Items sent back without prior approval may not be accepted.

 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed to the original payment method.
• Refund processing time may vary depending on your payment provider.